Terms and Conditions

Last Updated: April 1, 2025

Table of Contents

1. Introduction

Welcome to Life Vault (Pty) Ltd. These Terms and Conditions ("Agreement") govern your access to and use of the Life Vault website (www.lifevault.co.za), mobile applications, and related services. By registering for an account or using our services, you agree to comply with these terms.

2. Agreement Composition

This Agreement consists of these terms of service, any applicable orders, and any specific terms agreed upon for additional services.

Definitions:

  • Account: A registered profile on Life Vault that enables you to store personal data and assign "Approved Persons."
  • Approved Persons: Individuals designated by the user to access specific files within their account.
  • Life Vault Data: Information collected during account registration and data uploaded by users.
  • Site: The official website (www.lifevault.co.za) and related platforms.

3. Permission Framework & Approved Persons

  • Users have the ability to grant file-level access to their nominated Approved Persons.
  • Approved Persons can only access designated files as assigned by the user.
  • The primary account holder maintains full control over access rights.

4. Duration & Termination

  • This Agreement remains in effect as long as the subscription is active.
  • Automatic renewal applies unless cancelled by either party with 30 days' written notice.
  • Users can terminate their accounts at any time; however, no refunds will be issued for partial billing periods.

5. Registration & Account Security

  • Users must be at least 18 years old to create an account.
  • Users are responsible for safeguarding their login credentials.
  • Unauthorized access or use of another user's account is strictly prohibited.

6. Services Provided

  • Life Vault offers secure document storage and controlled access features.
  • The service is provided on an "as is" basis with no guarantees of uninterrupted operation.

7. Billing & Payment

Subscription Fee:

R69 per month or R690 per Annum. These amounts are inclusive of VAT.

Payment Default:

If payment is not received:

  • User data is retained for 3 months, but access is restricted.
  • Full payment of outstanding fees restores access.
  • After 3 months of non-payment, data may be permanently deleted.

Subscription fees are non-refundable and are billed in advance.

8. Your Data & Privacy

  • Life Vault does not claim ownership of user-uploaded data.
  • Data is stored securely and protected under POPIA and GDPR regulations.
  • Life Vault does not sell or process user data beyond service requirements.

Data Location:

Life Vault may store user data within designated storage locations. If required by service needs or legal obligations, data may be transferred to group entities, associated service providers, or agents, which may operate in other jurisdictions.

9. Confidentiality & Security

Definition:

Confidential information includes any personal, financial, or business data shared between the parties under this agreement.

Responsibilities:

  • Each party must protect the other's confidential information.
  • Confidential information may only be used for fulfilling obligations under this agreement.
  • Access is restricted to employees or agents who require it, and they must uphold confidentiality agreements.
  • Reasonable security measures will be applied to prevent unauthorized disclosure.
  • Confidential information may not be disclosed to third parties unless required by law.
  • This confidentiality obligation remains in effect for five years after the termination of this agreement.

Indemnity:

Each party will indemnify the other against any loss or damage resulting from a breach of confidentiality by themselves, their employees, or agents.

10. Intellectual Property

Ownership:

Life Vault retains all proprietary rights in its services, software, and technology. Users do not gain any rights over Life Vault's intellectual property.

Technology Rights:

Life Vault owns and maintains all rights to the technology it develops or licenses for service delivery.

Usage Restrictions:

Users may not modify, reverse engineer, copy, or sublicense any part of the Life Vault system.

Trademarks:

Life Vault's branding, trademarks, and logos are protected and may not be used without permission.

11. Our Warranties

Service Warranties:

Life Vault ensures that:

  • Qualified personnel will provide services.
  • Industry-standard practices will be followed to maintain service reliability.
  • Services will comply with applicable South African laws.

General Warranties:

  • Life Vault has the legal right to operate and provide these services.
  • No malicious software will be intentionally introduced into user systems.

12. Disclaimer of Warranties

  • Users acknowledge that services are used at their own risk.
  • Life Vault does not guarantee:
    • That service access will always be uninterrupted or error-free.
    • That defects in the service will be immediately resolved.
    • That information obtained through the service will always be accurate.
  • Life Vault is not responsible for content accessed through its platform or how users interpret such content.

Exclusion of Liability:

Life Vault is not responsible for any defects caused by user negligence, non-compliance with instructions, or improper use of the service.

13. User Warranties & Indemnity

Agreement Warranties:

  • Users confirm they have not been misled into entering this agreement.
  • Users affirm that this agreement does not violate any other commitments they have.

Indemnity:

Users agree to indemnify Life Vault against any claims, losses, or legal costs arising from their breach of warranties or misuse of the service.

14. Limitation of Liability

  • Life Vault is not liable for indirect, special, or consequential damages related to service use.
  • The company is not responsible for losses due to force majeure events or circumstances beyond reasonable control.

15. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of South Africa.
  • Any disputes will be resolved in South African courts.

16. Amendments

  • Life Vault reserves the right to modify these terms at any time.
  • Continued use of the service constitutes acceptance of revised terms.

By using Life Vault, you acknowledge and agree to these Terms and Conditions.

If you have any questions or concerns regarding these terms, please contact us at legal@lifevault.co.za.

Last Updated: April 1, 2025